Shipping policy

 

At LuviGlow, we are proudly based in Australia and ship to customers around the world. Each order is prepared with care, and we aim to deliver your items safely and efficiently.

 

Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed. During busy periods such as sales, holidays, or new product launches, processing times may be slightly longer.

 

Estimated Delivery Times

Region	Estimated Delivery Time
Australia	5-7 business days
United States	7-12 business days
Canada	7-12 business days
Europe	10-16 business days

 

*These timeframes are estimates only and may vary depending on product location, customs processing, and carrier delays. *

 

Shipping Fees

Shipping costs are calculated at checkout based on your destination and the weight of your order. Free shipping may be offered from time to time during promotions or when your order meets a qualifying amount.

 

Location Availability

We aim to ship as widely as possible, but some locations may not currently be supported. If your delivery address is not eligible for shipping, your order may be automatically cancelled and fully refunded.

 

Customs and Duties

For international orders, customs duties, import taxes, or other fees may apply once your parcel reaches the destination country. These charges are the responsibility of the customer and may vary depending on local customs regulations.

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking link. Please allow 2–3 business days for tracking updates to appear after dispatch.

 

Questions or Concerns

If you have any questions about shipping, delivery or your order, please contact us anytime at hello@luviglow.com. We’re always happy to help.