At LuviGlow, we are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and delivery address
• Payment information (processed securely via our payment providers)
• Browsing behaviour and device information via cookies and similar technologies
• Communications you send us, including enquiries and feedback

2. How We Collect Your Information

We collect personal information directly from you when you:

• Place an order or create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or our contact form
• Browse our website (via cookies and analytics tools)

3. Why We Collect Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, and our products
• Send you marketing communications (where you have consented)
• Improve our website and customer experience
• Comply with our legal obligations

4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

• Shipping and fulfilment partners to deliver your orders
• Payment processors to handle transactions securely
• Marketing and analytics platforms (e.g. email marketing tools)
• Our e-commerce platform provider, Shopify

We do not sell your personal information to third parties. Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

5. Overseas Disclosure

Some of our third-party service providers may be located overseas, including in the United States. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant advertising. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Marketing Communications

With your consent, we may send you promotional emails and updates about our products and offers. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

8. Access and Correction

Under the Australian Privacy Act, you have the right to access and request correction of the personal information we hold about you. To make a request, please contact us at hello@luviglow.com. We will respond to your request within a reasonable timeframe.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at hello@luviglow.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is hosted on Shopify, which maintains industry-standard security measures.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please email us at hello@luviglow.com.