At LuviGlow, we proudly ship Australia-wide.

Every order is prepared with care. Depending on the product, carefully packed and dispatched directly by LuviGlow or shipped by one of our trusted fulfilment partners. This allows us to deliver your products efficiently while maintaining the quality and service you expect.

We look forward to expanding internationally in the future. If you're located outside Australia and are interested in our products, please contact us at hello@luviglow.com.

Processing Time

• Orders are typically processed within 1–2 business days after payment has been confirmed.
• Processing times may be slightly longer during busy periods, including promotional sales, public holidays, and product launches.

Estimated Shipping Times

Region	Estimated Delivery Time
Australia	5–7 business days*

Delivery times are estimates only and may vary depending on your location, courier delays, weather conditions, or peak shipping periods.

Shipping Fees

• We offer free standard shipping on all Australian orders over $99 AUD.
• For orders under $99, shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping method.

Multiple Shipments

If your order contains products from different collections, your items may arrive in separate packages and on different dates.

This is because some products are packed and shipped directly by LuviGlow, while others are dispatched by our trusted fulfilment partners. We do this to ensure your order is delivered as efficiently as possible.

Tracking information will be provided for each shipment, where available.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking details.

Please allow 24–48 hours for tracking information to become available after your parcel has been shipped.

Shipping Restrictions

• LuviGlow currently ships within Australia only.
• We do not offer international shipping at this time.
• Orders placed with a delivery address outside Australia may be cancelled and refunded.

Delivery Delays

While we always aim to deliver your order as quickly as possible, occasional delays may occur due to courier services, severe weather, public holidays, or other circumstances beyond our control.

We appreciate your patience and understanding should this happen.

Damaged or Lost Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• A brief description of the issue
• Photos of the parcel and product (if applicable)

We'll work with the shipping provider to investigate and resolve the issue as quickly as possible.

Questions or Concerns?

If you have any questions about shipping or your order, we're here to help. Email us at hello@luviglow.com.

Thank you for choosing LuviGlow. We truly appreciate your support of our Australian small business and look forward to helping you glow with confidence.