Welcome to LuviGlow! By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. General

These Terms of Service govern your use of the LuviGlow website and any purchases made through it. We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes your acceptance of the updated terms.

2. Access & Account

By using our website, you confirm that you are of legal age in your state or territory of residence. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please notify us immediately of any unauthorised use at hello@luviglow.com.

3. Our Products

We make every effort to accurately represent our products, including colours and descriptions. However, product appearance may vary slightly due to screen settings and device configurations. All product descriptions are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

4. Orders

Placing an order constitutes an offer to purchase. LuviGlow reserves the right to accept or decline any order at its discretion. Your order is confirmed only once payment has been received and processed. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted.

Where products are faulty, not of acceptable quality, or do not match their description, you may be entitled to a remedy under the Australian Consumer Law. Please refer to our Refund Policy for details.

5. Pricing & Payment

All prices are displayed in AUD and include GST where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed.

We accept major credit and debit cards and other secure payment methods available at checkout. You warrant that all payment information provided is accurate and that you are authorised to use the payment method.

6. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery times, shipping fees, and coverage areas. Delivery timeframes are estimates only. We are not liable for delays caused by third-party couriers, weather events, or circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy and your rights under the Australian Consumer Law. We do not seek to exclude any non-excludable consumer guarantees.

8. Intellectual Property

All content on this website, including text, images, logos, and product names, is the property of LuviGlow or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. User Conduct

You agree to use our website for lawful purposes only. You must not engage in fraudulent activity, attempt unauthorised access, transmit harmful code, or use our website in any way that may damage, disrupt, or impair its operation.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those websites. Visiting third-party links is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, LuviGlow is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Nothing in these terms excludes any liability that cannot be excluded under the Australian Consumer Law or other applicable legislation.

12. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth).

13. Governing Law

These Terms of Service are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Contact Us

If you have any questions about these Terms of Service, please email us at hello@luviglow.com.