Return Policy | LuviGlow

We stand behind the quality of our products and want every purchase at LuviGlow to meet your expectations. Our Return Policy is designed to be fair, transparent, and consistent with your rights under the Australian Consumer Law.

Return Window

You may request a return within 30 days of the delivery date.

Eligibility Requirements

Items must be unused, unworn, and in original packaging
Proof of purchase is required
Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect

Non-Returnable Items

Final sale items
Opened personal care items (for hygiene reasons)
Shapewear or intimates that have been tried on or worn (for hygiene reasons)
Used beauty tools
Opened or used natural soaps (for hygiene reasons)

How to Return

Email us at hello@luviglow.com with your order number and reason for return
We'll provide return instructions and the return address
Once the item is received and inspected, a refund or store credit will be issued

Refunds

Processed within 5–7 business days of item approval
Refunds will be issued to your original payment method
Original shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If your item arrives defective, damaged, or incorrect, please notify us within 48 hours of delivery at hello@luviglow.com with photo and video proof. We will issue a replacement or full refund at no cost to you.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded by law. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy regardless of our standard return window.